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Our Returns Policy

We want you to be fully satisfied with every item that you purchase from Pookinuk. If for any reason you are not fully satisfied with any item, please return it to us within 14 days from the ship date. We will make any changes you like, including an exchange, credit to your account, or a refund. Shipping and handling is non-refundable. We cannot accept damaged or soiled items. Pookinuk reserves the right to refuse any return at our discretion. Please allow 15 business days to process your returns.


Return Instructions

Please contact Pookinuk on 1300 65 66 75 or email us at feedback@pookinuk.com.au to discuss your return. Upon approval of a return, a “Return of Goods” form will be emailed to you, which needs to be sent with the goods.

Please securely pack your returned merchandise to protect it from damage during shipping. Be sure to retain your shipping information and receipt for tracking purposes to ensure that the package is returned to the warehouse. Pookinuk cannot be responsible for packages lost or damaged during return shipping.